When giving feedback to colleagues, we often hear people using words that are either ambiguous or internal. For example:
• Ambiguous “Be more strategic.”
• Internal “Be more confident.”
These words are open to interpretation. The person on the receiving end is normally left confused, with no clear idea on what they should do differently. If you think someone needs to be more confident, ask yourself “what is it they need to do differently to appear more confident?” It could be that you’d like them to speak slower, with a stronger tone and give you more eye contact. If you think someone needs to be more strategic, perhaps you’d like to hear them share the long term goals and top level options on how to achieve these, rather than focusing on more operational details. Share these specifics and help them grow.

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